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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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natalie carrizales

November 8, 2024

5  out of  5
rating by natalie carrizales
"Always super communicative and available to our family! Take care of us and makes sure we are protected."
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tino paz

November 6, 2024

5  out of  5
rating by tino paz
"For me everything are okay 👍"
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jaeger

November 6, 2024

5  out of  5
rating by jaeger
"Too notch agency always keeping the customer’s needs at the forefront."
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John Fredy Sabogal

November 4, 2024

1  out of  5
rating by John Fredy Sabogal
"If you're looking for a fair treatment and lowest budget, this is not the agency you want to consider. Unfortunately, they will not see you as an important customer if you don't get what the offer you. Even if you want to look for more options, they would give you the most expensive ones. Then, they will take you as an important client if you make the work easier for them. The manager of this office was going to call me next day to give me an answer on my options and three days later I had to call a couple of times, but he decided not to answer because apparently I'm not part of their premium customers. He ended up telling the receptionist to read the notes on the screen for me without a decent conversation in other to provide me with other alternatives or at least with a explanation on the phone. I'm completely disappointed. I don't recommend this people unless you're a premium that want to get the first option they find (which is the same option you find online). I felt very discriminated by this agent! I can see why Felipe left this office."
We responded:
"Dear Mr. Sabogal, Thank you for sharing your feedback. I apologize that we were unable to meet your expectations and understand your frustration. I attempted to reach you several times after your review — last night, this morning, and this afternoon — to provide additional context. Unfortunately, I was unable to take your calls yesterday due to prior commitments, but a licensed team member reviewed your account and the quotes we had discussed. When we spoke at length, I provided coverage options based on the needs you stated and the requirements of your financial institution. I understand that these options did not align with the budget you had in mind. Please know that premiums are determined by various factors, including coverage limits, vehicle types, usage, and other factors. Regarding Felipe’s departure, it was a personal decision for him to pursue other career opportunities. Our agency remains committed to providing exceptional service with our dedicated team. I truly regret any frustration this situation has caused and appreciate your feedback. If you'd like to discuss your options further, I’d be happy to arrange a call. Best regards, Alberto "
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Jonathan Sload

October 30, 2024

5  out of  5
rating by Jonathan Sload
"Alberto helped me switch insurance providers. He made the process easy and straightforward, and answered my questions directly and completely. Highly recommended."
We responded:
"Hi Jonathan Thank you so much for the kind words and for taking the time to share your experience! I’m so glad I could make the process of switching insurance providers easy and straightforward for you. It was a pleasure answering all your questions and ensuring you felt confident in your decision. Your recommendation means a lot to me! If you need any further assistance or have questions down the road, please don’t hesitate to reach out. I’m always here to help! Best regards, Alberto"
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Daroyl Bush

August 20, 2024

5  out of  5
rating by Daroyl Bush
"Sharday Cagle had reached out to me approximately three months ago to see if I was looking to possibly change my insurance carrier; however, at the time I wasn't, but I did keep her information in my email notification. I reached out to Sharday last week and she promptly responded to my call, provided me with a quote, which I truly APPRECIATED. Her professional demeanor, friendly phone etiquette made it very easy to talk to her as if I had known her for years :-). I have classified her as my personal State Farm assistant and I wouldn't trade her for the world!!! Thank you Sharday! APPRECIATE YOU SO MUCH. I wish I could have given you a score of 10!!! Keep up the great work!!!"
We responded:
"Hi Daroyl, Thank you so much for your kind words and glowing review! We’re thrilled to hear that Sharday provided you with such excellent service and made the process smooth and enjoyable. Your appreciation truly means a lot to us, and we’re delighted to have her on our team. If you ever need anything else or have further questions, don’t hesitate to reach out. Thanks again for your support and for taking the time to share your positive experience."
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Brittney Neilson

August 14, 2024

5  out of  5
rating by Brittney Neilson
"This state farm is amazing and always able to help! Alberto is extremely patient and nice! I appreciate them very much!!!!"
We responded:
"Hi Brittney, Thank you for the fantastic review! I'm thrilled to hear that your experience with State Farm has been outstanding. As your State Farm Agent, I pride myself on providing a great experience while making sure I am meeting your insurance needs. If you need any further assistance or have any questions, don’t hesitate to reach out. I truly appreciate your kind words and your continued trust in us!"
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Alex Waskow

August 8, 2024

5  out of  5
rating by Alex Waskow
"Alberto is extremely accommodating and helped a lot with my claim when I was involved in an accident. Very friendly and easy to get in touch with."
We responded:
"Hi Alex, Thank you so much for your positive feedback! I'm delighted to hear that I was able to assist you effectively with your auto insurance claim and that you found our service friendly and accessible. As your State Farm Agent, my goal is to deliver exceptional customer service and support, especially during challenging times like accidents. If you need any further help or have questions about your auto insurance policy or other coverage needs, please don’t hesitate to contact us. We truly appreciate you choosing Alberto Bermudez State Farm for your insurance needs. We're here to help!"
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Katie M

August 7, 2024

5  out of  5
rating by Katie M
"It was so easy and pleasant to set up my insurance through this agency. I spoke with Felipe, who was very friendly, professional, and helpful! He answered all of my (many) questions carefully and gave details that helped me make good decisions about my policy. I am moving from out of state, so I did not know about some of the car insurance laws in Texas and he explained those as well. I highly recommend using this agency!"
We responded:
"Hi Katie, Thank you for your kind review! I’m thrilled to hear that Felipe made your move to Texas smoother. At our agency, we’re dedicated to not only offering competitive auto insurance rates but also ensuring you have the right coverage tailored to your unique needs. Making sure you fully understand your policy is our top priority. We’re grateful for your trust in us and look forward to serving you in the future!"
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Carrie Gilliland

July 31, 2024

5  out of  5
rating by Carrie Gilliland
"Alberto helped me get auto insurance for a great rate compared to other providers! He was thorough and extremely helpful in explaining each part of the policy and process"
We responded:
"Hi Carrie, Thank you so much for the fantastic review! As your State Farm insurance agent, my goal is to ensure that our customers are well-informed and receive an exceptional experience when purchasing insurance through our office. I’m thrilled that we were able to offer you a competitive rate and provide the service you deserve. We truly appreciate you choosing us as your insurance provider, and our team is excited to continue serving you in the years ahead."
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Jessica Gazzola

July 30, 2024

5  out of  5
rating by Jessica Gazzola
"Excelente ser humano, amable y eficiente. Agradecida de haber contado con en todo el proceso de mi trámite de seguro."
We responded:
"Hola Jessica, Te agradezco mucho por confiar en nuestra agencia para atender tus necesidades de seguro. Como tu Agente de State Farm, mi objetivo es ofrecerte una experiencia excepcional y asegurarme de que obtengas una cobertura precisa. Mi equipo y yo estamos ansiosos por atenderte durante los próximos años."
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Madison Jackson

July 26, 2024

5  out of  5
rating by Madison Jackson
"Alberto is incredible! He will make every effort to customize to your unique requirements and circumstances, and he will be upfront and honest with you about all of your options. I consider myself really fortunate to have found someone who genuinely cares about their work, and I am grateful that he is handling vital aspects of my life, such as life and auto insurance."
We responded:
"Hi Madison, Thank you for the amazing review and for trusting our office to protect your loved ones, through your life insurance. As your agent, I don't only want to offer you the best customer experience, I want to make sure you understand your coverages and the policies that you're spending your hard earned money on. Offering you the right protection through your auto and life insurance is what matters most to us. Thank you for choosing my agency to meet your insurance needs. "
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Mark Price

July 2, 2024

5  out of  5
rating by Mark Price
"I am a physician and have used many insurance providers. I highly recommend Alberto and State Farm. I just switched auto policies and he helped me save a significant amount of money! He is also very knowledgeable, friendly and a really great guy."
We responded:
"Hi Mark, Thank you so much for your kind words. It was a pleasure having you stop by and getting to know you before we finalized your auto policies. As your agent, I strive to provide stellar customer service, while meeting your insurance needs"
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Miguel Boquer

June 15, 2024

5  out of  5
rating by Miguel Boquer
"I had State Farm in the past, but left because the agent wasn’t giving me the best rates. Years later I started shopping around again because I was really disappointed with my home insurance company. Then I got a call from Alberto and the rest is history. Fantastic agent that really takes his time to get to know you and your needs. He made sure to get me the best discounts through bundling my 2 cars and home saving me from a headache dealing with the last company. I have faith in State Farm again only because I’m with the right agent this time around. I highly recommend getting quotes from Alberto since he’ll work hard to make sure you’re taken care of!"
We responded:
"Miguel, Thank you for the great review. I am glad you were willing to give our agency and State Farm another opportunity. As your agent, my goal is to provide you the best coverages for your home and auto insurance while giving you the best price possible. Thank you for choosing our office to service your insurance needs."
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Pete Sedillo

June 12, 2024

5  out of  5
rating by Pete Sedillo
"Felipe completely went the distance to provide exceptional customer service and ensure that all my insurance needs, both home and vehicle, were met. He is a very reliable asset! Very pleased to have worked with him!! Two thumbs up!!"
We responded:
"Mr. Sedillo, Thank you for the fantastic review. As your agent, we strive to understand our customers insurance needs to ensure that we are providing the right coverages for you and your family. I love to hear that our team not only met your auto insurance and home insurance needs but did it while providing exceptional service. Thank you for choosing our agency to meet your insurance needs. "
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Maria C Duran

May 16, 2024

5  out of  5
rating by Maria C Duran
"I was given the best customer service I’ve had in years. I talked to real people who listened and helped me navigate to get the best quote for the best price. Thank you."
We responded:
"Maria, Thank you so much for the great review. We are glad you loved our service, as your agent we want to make sure we are here when you need us. Our goal is to make sure that our customers understand their insurance needs and that we provide the coverages to meet those needs. Thank you for choosing us to do business with us"
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Pablo Contreras

May 15, 2024

5  out of  5
rating by Pablo Contreras
"Alberto and all his staff are very attentive and are always there to help you with your questions and offer you the best possible coverage. completely recommended."
We responded:
"Pablo, Thank you for the great review, as your agent we strive to understand our customer's insurance needs, so that we can make sure that you have the right coverages. Thank you for choosing to do business with our office. "
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Latricia Tate

May 8, 2024

5  out of  5
rating by Latricia Tate
"If I have to rate Mr Bermudez he's a 10. Great customer service he will never let you leave without knowing what going on with your policy.l'm very pleased how Mr Bermudez and his team go the extra mile to help. Good Job stay blessed 🙏 Ms L. Tate"
We responded:
"Thank you for such a great review Ms. Tate, As your agent, we strive to make sure our customer understand their insurance and insurance needs. "
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Bianca Lopez

April 9, 2024

5  out of  5
rating by Bianca Lopez
"Felipe was amazing very professional and helpful. Explained details very well highly recommended them."
We responded:
"Thank you for your feedback Bianca. As your agent, I want to make sure you understand the policies that you are purchasing, I am glad that Felipe did a great job at explaining everything to you. If you ever have any questions or want to review any additional needs you may have, such as Life Insurance, Homeowners Insurance, or Business Policies, we are always available. "
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lisa vasquez

March 1, 2024

5  out of  5
rating by lisa vasquez
"Noemi- very nice representative. Took the time to explain and find a good price for me. Get with her she is the best."
We responded:
"Thank you for the great feedback Lisa. As your agent, I want to make sure my team and I are providing you the best coverage at the best price. "
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Josh Quiroz

February 8, 2024

5  out of  5
rating by Josh Quiroz
"Great experience with Mr. Alberto. Very informative and helpful!"
We responded:
"Josh, it was a pleasure getting to know you and being able to provide you the right coverages to meet your needs. If we can ever help you with any other needs you may have like homeowners insurance, health insurance, or business insurance. "
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Dawn Graustein

September 11, 2023

5  out of  5
rating by Dawn Graustein
"I’ve had a great experience with my insurance policies since switching to State Farm with Alberto Bermudez. Alberto is patient and answers all my questions in detail, with professionalism, and provides excellent customer service overall. I had been with a huge nationwide company for years and now I appreciate being able to contact Alberto and his team directly versus a call center. My rates recently increased slightly, but my loyalty has grown after working with Alberto in this short time and I won’t be switching companies. I feel good about giving him my business. Highly recommend!"
We responded:
"Ms. Graustein, we value your feedback and appreciate your loyalty and commitment to our agency. We will continue to work hard to provide you with the best customer service experience! We appreciate your business."
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Kevin Fleming

June 29, 2023

5  out of  5
rating by Kevin Fleming
"Excellent service and response. Neomi Marquez from my initial approach to finalizing my coverage was very helpful and professional."
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Kjel & Rebecca Johnson

June 26, 2023

5  out of  5
rating by Kjel & Rebecca Johnson
"Alberto, the Agent, is amazing. He is professional, knowledgeable, and personable. Every time I call and ask for his help he is prompt and always provides an additional point of view to make sure I'm insured properly. Highly recommend!"
We responded:
"Dear Mr. and Mrs. Johnson, thank you for your kind and helpful feedback. We strive to provide a quality experience for our customers , and will continue to work hard to attend to your needs as they arise. "
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Andrea Landrini

March 15, 2023

5  out of  5
rating by Andrea Landrini
"Noemi Marquez is lovely. Thank you for your support."
We responded:
"Good evening Mr. Landrini, thank you so much for choosing our office for your auto insurance needs. "